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An Ongoing Special Report on the Impact of
The Tragic Events of September 11, 2001
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  Are you trying to renegotiate exisiting hotel contracts to obtain lower room blocks?
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How are you working with hotels/convention centers to mitigate anticipated lower attendance for your 2002 meetings?

E-mail your answer to Sue Pelletier, at spelletier@charter.net.

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Cities, States Hardest Hit by 9/11 Aftermath:

Group Business Travel Solutions
The participants at the recent Industry in Crisis: Alternative Strategy Conference sponsored by HSMAI and the New York University Tisch Center for Hospitality, Tourism and Travel Administration came up with the following solutions:

1. Communicate measures that have been taken to increase safety; communicate that there is a crisis plan in place.

2. Let meeting planners know of deals through CVBs, newsletters, web sites, and direct marketing.

3. Have a deeper understanding of customer issues such as the return on time investment.

4. Look at partnerships including local partners not normally involved in national promotions such as local florists, restaurants, and other regional marketers.

Said John Russell, chairman of the American Hotel & Lodging Association: "Let’s fight terrorism with tourism."

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Lead Stories
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International Hoteliers Continue To Reel From the 9/11 Tragedy

Hoteliers around the world continue to reel from the post-September 11 slump in room bookings, those in the Middle East and Africa have not been spared, with revenue in US dollars declining in all but one market tracked by the Andersen Hotel Industry...
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Turn Cancellation Credits into Cash

A light bulb lit up over Jay Fortgang’s head last spring when he read an article in the San Jose Mercury News about someone who was helping bankrupt dot-coms liquidate their hardware. Since hotels typically issue credits for cash deposits on canceled...
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Patriotic Planners Bring Meetings to New York

At the recent Motivation Show in Chicago, attendees lined up to take their picture with New York’s Mayor Rudy Guiliani. Well, it was actually Madame Tussaud’s wax version of Rudy, shipped out from New York for the event, but he was a star nonetheless....
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Hotels: The Current Situation and Future Probabilities

Mark Lomanno, president of Smith Travel Research, noted at the recent Industry in Crisis: Alternative Strategy Conference sponsored by HSMAI and the New York University Tisch Center for Hospitality, Tourism and Travel Administration that there were certain...
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CVBs Report on Meetings Progress: Niche by Niche

Cities across the United States are scrambling to find ways to recoup their losses from the slowing economy and the September 11 events and to reinvigorate their hospitality communities. One of the most important things to do short-term, they say, is...
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New York Rising

New York Rising, a new campaign created to bring business to New York following the September 11 tragedy, has formed a group known as the New York City Meeting and Event Industry Coalition. Its focus: To bring professional and meeting groups to New York...
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Where Will Meetings Go From Here?

How can anyone predict the impact the war on terrorism will have on meetings, conventions, and business travel? "It’s like trying to gaze into a crystal ball while it’s rolling," was how Laurie Armstrong, spokesperson for the San Francisco Convention...
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Cities, States Hardest Hit by 9/11 Aftermath

New York City
Hotels were losing $6-10M per day
Restaurants were losing $20M per day

Los Angeles
Will lose 41,000 jobs and $2B in travel spending
40 percent of union hotel workers (3,500 people) have been laid off or had hours reduced

San Francisco
Hotels lost $1M daily
25 percent of union hotel and restaurant employees have been or will be laid off by the end of the year

Las Vegas
$30M per day in lost visitor revenue
Unemployment claims up more than 50percent
15,000 hotel and casino workers laid off or had their hours reduced significantly

Hawaii
Hawaii Tourism generates 25 percent of economy and 33 percent of jobs.
Unemployment claims jumped nearly 200percent during the last week of September

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